SAP Business Lead / Application Owner Role

Réf. : #0423

Reporting line : IT Director

Key Objectives :

• Business processes dimension of the solution, ensuring business processes adequately support business objectives,
• Leadership of the business team in the context of SAP operations and related projects,
• Coordination of SAP related business team activities
• Ensuring SAP solution knowledge and expertise increase on the business side
• Ensuring high SAP adoption ratio and continuous process maturity increase, leveraging current and future SAP functionality.

Time allocation :

• SAP business lead/application owner: Average 0.8- 0.9 FTE, depending on ongoing changes and other activities (New releases, upgrades, rollouts, etc)
• Assisting the IT director: 0.1 – 0.2 depending on availability (SAP role is the primary role and will always take priority).

Key Stakeholders :

• Business managers and users, company wide
• Deloitte AMS team members
• Deloitte projects teams members

Key Responsibilities & Tasks :

Business Lead: All future SAP related projects, releases (major and minor), upgrades M&A’s integrations and rollouts:

• Fulfill the role of a business project lead, coordinate business team activities throughout the project lifecycle (design, training, UAT) and ensure availability as required based on the agreed project and resource planning.
• Ensure proper project documentation.
• Ensure proper user acceptance (UAT), regression testing and sign-off before deployment in Production.
• Ensure that existing SAP documentation (Blueprints, functional design etc.) are kept fully and timely up to date for all implemented SAP changes and projects.
• Be actively involved/Support Key User Training and User Acceptance Testing, while conducting some of the training (in own area of SAP expertise).

SAP Operations:

• Coordinate the implementation of changes/improvements to business processes
• Be involved in and drive the evaluation change requests to ensure the request and the proposed design support the company objectives and business requirements.
• Ensure and proper logging of RFC’s (in 4ME) and change requests (in Teams) while managing the Change Control process on the business side, based on the SAP operating model.
• Follow up on the open Deloitte AMS (4ME) tickets to ensure proper and timely resolution.
• Develop Standard Operating Procedures (SOP’s) that cover all areas of the business and across the entire SAP solution scope.
• Develop and organize SAP training material and other related supporting documentation

Master Data Management:

• Develop Master Data Management process and related tools
• Responsible for the overall management of SAP master Data, coordinating and managing master data changes.
• Drive solution SAP adoption ratio increase through solution adoption evaluation process and required actions (e.g., additional training, enhanced manuals/documentation, etc).
• Drive process maturity increase through continuous process improvement and SAP solution evolution, while leveraging SAP new functionality.

Potentially – Domain specific SAP related tasks (Maintenance, Logistics, Project):

• Maintenance (SAP PM):
  • Backup Key user
  • SAP PJM (SAP PS):
    • Backup Key user
    • Backup BPC key user (project planning + engagements)

SAP 1^st line support:

• Depending on SAP skills/expertise, be the 1^st line support in the one or more of the following areas: SAP PM, SAP SD/MM, SAP PS.

SAP Support processes and best practices:

• Work with the Deloitte AMS SDM on the implementation and future enhancements of the SAP support ITSM processes
• Facilitate/coordinate key users’ participation in SAP user groups activities (Sapience Belgium) in order to increase their overall SAP knowledge and expertise.

IT support (depending on availability):

• Assist with the envelopment and implementation of IT procedures and SOP’s.
• Assist with IT audit preparations/process (internal, external).
• SAP/DMS access/security: Coordinate the SAP/DMS access control process
• Coordinate IT procurement (internal/external)

Required skills & experience :

Required:

• Consulting experience (SAP related) – 2-3 years
• SAP implementation and operational support experience
• SAP knowledge/expertise in one (or more) of the following areas: SD/MM, PM, PS.
• Strong business understanding/orientation (not an SAP technical expert)
• Business experience in the areas he/she are supposed support (logistics, projects, maintenance).
• Stakeholders’ management skills
• Able to influence and embed change at different levels
• Basic project management skills and experience
• Methodical and organized
• Strong communications skills
• Languages: English, Dutch (fluent, Speak/read/write).
• Resolve and composure under pressure.

Would be a plus:

• French, another European language
• Real Estate domain experience

Key measures of success :

• SAP related projects outcome supports well business requirement.
• Effective 1^st line support in areas of own responsibility.
• Adoption targets achieved (>95%)
• SAP documentation, including Blueprint, training material and other documentation – are up to date and in line with the requirements
• Business team members are available to participate in and contribute to projects’ activities in line with the planning.
• Effective and efficient key user training (basics, advanced/refresher).
• Efficient and effective Change Control process where changes are duly approved and implemented in production effectively.
• Master data: Effective and efficient process in place.